QHMS Honoured with Multiple Prestigious Awards for Customer Service Excellence and Smart Healthcare Solutions
Quality HealthCare Medical Services Limited (QHMS) is proud to announce that we have been recognised with two Gold Awards in the Mystery Shopper Assessment Awards 2024, organised by the Hong Kong Customer Contact Association. These prestigious accolades were awarded in both the Phone-in and Brick-and-Mortar categories, showcasing QHMS’ dedication to delivering exceptional customer service across multiple channels.
In addition to these honours, QHMS has also been awarded the "Outstanding Smart Healthcare Solution" by the ETNet Health Partnership Awards 2024, marking the fifth consecutive year we have been recognised by ETNet for our excellence. This award underscores our commitment to leveraging innovative digital solutions to enhance healthcare services and improve the overall customer experience.
The Mystery Shopper Assessment Awards are regarded as a benchmark for service excellence in Hong Kong, evaluating businesses across a range of industries. QHMS’ Gold Awards in both the Phone-in and Brick-and-Mortar categories highlight the strength of our customer service team in delivering consistently high-quality interactions, whether over the customer service hotline or in our centres.
The "Outstanding Smart Healthcare Solution" award from the ETNet Health Partnership Awards 2024 recognises QHMS’ achievements in integrating advanced technologies across both our customer-facing services and backend systems. This includes enhancements that streamline operations and improve connectivity, enabling us to deliver more efficient and comprehensive healthcare solutions.
At QHMS, we are committed to delivering a seamless and personalised healthcare journey . These awards serve as a testament to our ongoing dedication to service excellence and innovation in the healthcare industry.