Clinical Governance

Quality HealthCare’s purpose is to help people live longer, healthier and happier lives and strong clinical governance is critical in achieving these goals.

The Clinical Governance and Quality Strategy sets out the approach we are taking to improve quality and safety. It provides an essential roadmap on how to meet the goal of providing every customer with the highest standard of accessible care.

Building on the well-established framework of clinical governance, we want to move towards a culture of continuous quality improvement. We want to move beyond a model of accepting compliance standards as the norm and, focusing on outcomes, to a culture of innovation and excellence driven by high expectations of achieving the very best.

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Clinical governance in Quality HealthCare is defined as:
A framework through which Quality HealthCare is accountable for continually improving the quality of services and safeguarding high patient care standards

We have developed a clinical governance framework to support the aspiration for excellence and good governance of clinical care. This framework provides a consistent identification, reporting and monitoring approach. The framework consists of the following six pillars

Pillars
Overview
Customer Focus
Conduct Patient Satisfaction Survey to improve healthcare services continuously​
Clinical Safety
Conduct Basic Life Support training and Resuscitation Drill to ensure clinical safety at all times
Clinical Effectiveness
Regularly carry out Clinical Audit and review Clinical Indicators to enhance clinical effectiveness
Professional Development
Organise Town Hall Meeting for Medical Professionals / Tele-CME for continued professional training
Clinical Information
Sophisticated IT Security System and Electronic Patient Record to safeguard patient privacy
Regulatory Compliance
Set up Clinical Standard Operating Procedures to ensure standardisation and compliance
Committee
Goals and Objectives
Clinical Governance Committee
The CG Committee is a medical strategic decision-making and clinical quality management committee in QHMS, and has the ultimate authority to decide on all clinical areas
Medical Standard Compliance Committee
To uphold the high professional standards and medical ethics of the Medical Practices of QHMS
Drug and Technology Committee
To promote safe and effective prescribing and dispensing by practitioners at QHMS
Specialist Practice Committee
To support and drive the Clinical Governance agenda across all areas of specialist practice
Dental Standards and Compliance Committee
To deliver an international standard of dental care that is ethical, affordable and responsive to the needs of the community
Chinese Medicine Standards and Compliance Committee
To drive and support Clinical Governance in CM so that the principles and standards are balanced with commercial effectiveness for our clients
Complaint Review Committee
To review and investigate all complaints received and decide on remedial actions
Clinical Incident Management Committee
To promote an environment where incidents are reported and acknowledged without fear or blame or retribution, assist in the investigation of incidents and formulation of improvement strategy